Sivussa Terms of Service

Last updated: 2026-04-17

Service Provider ("Sivussa", "we", "us", "our")
Harri Ahokas
Business ID (Y‑tunnus): 2101028-3 Address: Inglaksenrinne 11, 02780, Espoo, Finland
Email: sivussa@sivussa.com

1. Agreement to These Terms

1.1. These Terms of Service (the “Terms”) govern your access to and use of https://sivussa.com (the “Site”) and the services offered through it (the “Service”).

1.2. By purchasing an Audit, starting a Subscription, accessing the Site, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms.

1.3. If you use the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity. In that case, “you” means that entity.

1.4. If you do not agree to these Terms, do not use the Service.

2. Definitions

For purposes of these Terms:

“Audit” means an automated and/or AI-assisted analysis of a submitted website and related visibility signals, including SEO, GEO, AEO, and related technical or comparative indicators.
“Report” means the output of an Audit, typically delivered as a PDF by email, containing findings, scores, observations, comparisons, and recommendations.
“Order” means your purchase of a one-time Audit or a Subscription.
“Subscription” means a recurring plan that includes periodic Audits (for example monthly or quarterly) billed on a recurring basis.
“Customer Portal” means the Stripe-hosted self-service billing portal used to manage subscriptions and payment methods.
“Target Site” means any domain or website that you submit for analysis.
“Third-Party Services” means services not operated by Sivussa that are used to provide the Service, including payment processing, hosting, email delivery, and supporting technology providers.

3. The Service

3.1. What Sivussa provides. Sivussa provides website visibility audits intended to identify issues that may affect discoverability and to provide prioritized recommendations. The Service may include, among other things, search engine visibility analysis, geographic location engine analysis, AI-based answering engine analysis, performance indicators, limited competitor comparisons, and AI-assisted narrative recommendations.

3.2. Deliverables. Unless expressly stated otherwise at the time of purchase, the primary deliverable is a Report delivered to the email address you provide.

3.3. No implementation services. The Service provides analysis and recommendations only. Sivussa does not implement website fixes, code changes, marketing campaigns, or business process changes unless expressly agreed in writing under a separate agreement.

3.4. No guarantee of outcomes. Search rankings, local visibility, AI assistant mentions, traffic, leads, sales, and similar outcomes depend on many factors outside our control, including third-party algorithms, competitor conduct, site changes, and market conditions. Sivussa does not guarantee any particular outcome.

3.5. Methodological changes. We may improve, update, or refine our audit methodology, scoring models, report format, and technical processes over time. Such changes do not entitle you to a refund unless required by law or expressly stated otherwise.

4. Eligibility and Capacity

4.1. You must be at least 18 years old and legally capable of entering into a binding contract.

4.2. If you purchase as a consumer, you confirm that you act for personal purposes. If you purchase for business purposes, you confirm that you have authority to do so.

5. Orders, Pricing, Taxes, and Payment

5.1. Pricing. Prices and plan details are displayed on the Site and may change from time to time. The price shown at checkout applies to your Order.

5.2. Payment processing. Payments are processed by Stripe or another payment provider we designate. Sivussa does not itself store your full payment card details.

5.3. Taxes. Prices may be displayed inclusive or exclusive of VAT depending on your location and status. You are responsible for any taxes, duties, or similar charges applicable to your purchase, except taxes imposed on our net income.

5.4. Failed or incomplete payments. If payment is not successfully processed, we may refuse, delay, suspend, or cancel the applicable Order.

5.5. Authorization. You authorize Sivussa and its payment processor to charge the applicable payment method for the amounts due for your Order, including recurring Subscription charges unless and until canceled.

6. Stripe-Hosted Customer Portal; No Separate Sivussa Account

6.1. No separate Sivussa account required. Sivussa does not require a separate Sivussa user account for typical purchases. Ongoing billing and subscription management are handled through Stripe’s Customer Portal.

6.2. Customer Portal. Subscription cancellation and billing management are handled through the Stripe-hosted Customer Portal currently available at:
https://billing.stripe.com/p/login/bJe00l64P8JBc9489hcbC00

6.3. Stripe terms. The Customer Portal is provided by Stripe and is subject to Stripe’s own terms, policies, and technical availability.

7. Subscriptions, Renewal, and Cancellation

7.1. Auto-renewal. Subscriptions renew automatically at the end of each billing period unless canceled before renewal.

7.2. How to cancel. You may cancel future Subscription renewals through the Customer Portal or any other cancellation method we make available.

7.3. When cancellation takes effect. Unless the checkout flow, Customer Portal, or applicable law provides otherwise, cancellation takes effect at the end of the current paid billing period, and no further recurring charges should be made after that point.

7.4. No refund for unused time by default. Except where required by law or expressly stated otherwise, cancelling a Subscription does not entitle you to a refund for the unused portion of the current billing period.

7.5. Plan changes. If we offer plan changes, upgrades, downgrades, or changes to billing interval, those changes are governed by the terms shown at the time of change and by the Stripe flow used to implement them.

8. When the Service Starts

8.1. Service starts after successful payment. We begin an Audit only after successful payment confirmation.

8.2. No pre-payment obligation. Until payment is successful, Sivussa has no obligation to start, reserve, or deliver an Audit.

8.3. Immediate performance. For consumer purchases, the Service may begin immediately after payment where that flow is offered and accepted at checkout.

9. Delivery, Timing, and Availability

9.1. Delivery method. Reports are delivered via email, typically as a PDF attachment.

9.2. Timing. Delivery times vary depending on site size, crawlability, workload, third-party availability, and technical constraints. Any stated timing is an estimate, not a guarantee.

9.3. Delivery failures. If delivery fails due to an issue reasonably within our control, we will make reasonable efforts to re-send the Report. If delivery fails due to incorrect information you provided (for example, an incorrect email address), we may require corrected information before re-delivery.

9.4. No permanent storage obligation. Unless expressly stated otherwise, Sivussa is not obliged to store Reports indefinitely for re-download. You are responsible for downloading and retaining your own copy.

10. Refunds, Credits, and Billing Disputes

10.1. One-time Audits. Except where required by law, one-time Audit purchases are generally non-refundable once performance has begun.

10.2. If we cannot deliver. If we are unable to deliver an Audit due solely to a fault within our reasonable control and cannot cure the issue within a reasonable time, your remedies are limited to:
(a) re-performance;
(b) a service credit; or
(c) a refund of the amount paid for the affected Order, at our election, unless applicable law requires otherwise.

10.3. Target Site limitations. If a Target Site is unavailable, inaccessible, blocked, rate-limited, materially changed, or otherwise not reasonably analyzable after purchase, we may:
(a) provide a limited Report based on what was publicly available;
(b) invite you to resubmit or provide an alternative public URL for the same business context where appropriate;
(c) provide a credit or refund at our discretion; or
(d) conclude that the Service has been substantially performed to the extent possible under the circumstances.

10.4. Duplicate or erroneous charges. If you were charged in error or charged twice for the same Order, we will correct the error and refund the duplicate or erroneous amount.

10.5. Chargebacks. Before initiating a chargeback, you agree to contact us at sivussa@sivussa.com to seek a resolution in good faith. We may suspend Service access or delivery while a chargeback is pending.

11. Public-Information Audits; Competitor Analysis; Scope Restrictions

11.1. Competitive audits are allowed. You may submit any Target Site for analysis, including websites you do not own, provided that the analysis is limited to publicly accessible information and otherwise complies with these Terms.

11.2. Public information only. The Service is designed to analyze publicly accessible information, such as publicly reachable pages, markup, metadata, performance characteristics, and related public-facing signals.

11.3. Not a security service. The Service is not a penetration-testing, vulnerability scanning, or security auditing service.

11.4. What you must not use the Service for. You must not use the Service, and we will not knowingly use the Service on your behalf, to:

access private, non-public, or password-protected areas of a Target Site;
circumvent paywalls, authentication, or technical access controls;
perform penetration testing, vulnerability exploitation, or security testing;
materially interfere with a Target Site’s normal operation, availability, or security.

11.5. Technical restrictions and crawlability. Some sites restrict automated access or are technically difficult to analyze. If a Target Site blocks access, rate-limits, or otherwise prevents analysis, the Audit may be limited, incomplete, delayed, or unavailable.

11.6. Your responsibility for use. You are responsible for ensuring that your use of the Service (including competitor analysis) complies with applicable law, regulation, and any contractual obligations that may apply to you.

12. Acceptable Use of Sivussa Itself

12.1. You must not:

reverse engineer, scrape, or copy Sivussa itself except as permitted by law;
interfere with, overload, or attempt to bypass security of the Site or Service;
use the Service for unlawful, infringing, fraudulent, harassing, or harmful purposes;
send malicious content, malware, or abusive traffic through the Service.

12.2. We may suspend, throttle, block, or terminate access if we reasonably believe you are violating these Terms or creating legal, operational, or security risk.

13. Data Minimisation, Privacy, and GDPR / EU-EEA Data Protection Notes

13.1. Privacy Policy. Our Privacy Policy explains how we collect and use personal data and forms part of these Terms by reference.

13.2. Data minimisation. For ordinary Orders, Sivussa systems typically process only the minimum order-related information needed to provide the Service, including:
(a) your email address;
(b) purchase time/date;
(c) the Target Site domain or URL; and
(d) the plan type.

13.3. No card data stored by Sivussa. Sivussa does not itself store your full payment card details. Billing credentials are handled by Stripe.

13.4. Typical legal bases. Where applicable, we generally process personal data:
(a) to perform our contract with you and deliver the Service;
(b) based on legitimate interests for fraud prevention, security, abuse prevention, and service integrity; and/or
(c) where required for legal, tax, and accounting compliance.

13.5. Public web content may include personal data. Audits may process content and metadata that are publicly accessible on Target Sites. Public availability does not necessarily remove data protection obligations.

13.6. Special categories not intended. The Service is not intended to collect or analyze special categories of personal data. If such data is publicly present on a Target Site, it may be incidentally processed as part of analyzing public pages.

13.7. Your downstream use. If you request analysis of Target Sites that contain personal data, you may be responsible for ensuring that your own downstream use of the resulting information has an appropriate legal basis and complies with your own obligations.

13.8. Security. We use reasonable administrative, technical, and organizational measures to protect data, but no system is completely secure.

14. AI-Assisted Service; Transparency; EU Context

14.1. AI-assisted outputs. The Service uses automated methods and may use AI models, including large language models, to generate substantial parts of the Report.

14.2. Minimum AI input scope. AI components are provided only the minimum information reasonably needed to perform the Service — typically the Target Site domain/URL and the email address needed to deliver the Report.

14.3. No emotion recognition or biometric categorisation. The Service is not intended to perform emotion recognition, biometric categorisation, or similar profiling functions.

14.4. Transparency. We aim to be transparent that the Service is AI-assisted and that Reports contain machine-generated text, summaries, or recommendations.

14.5. Output limitations. AI-generated or AI-assisted outputs may be incomplete, imprecise, or mistaken. You remain responsible for verifying recommendations before relying on them.

15. Third-Party Services

15.1. The Service relies on Third-Party Services, including payment processing, hosting, email delivery, and supporting technologies.

15.2. Sivussa is not responsible for the availability, security, legality, or performance of Third-Party Services.

15.3. Third-Party Service interruptions may affect delivery, timing, or functionality of the Service.

16. Third-Party Software and Open Source / Source-Available Licensing

16.1. Sivussa uses third-party software components licensed under various terms, including permissive open-source licenses (such as MIT and BSD-style licenses) and other source-available or fair-code licensing models.

16.2. Your purchase and use of the Service do not grant you ownership of, or rights to, any third-party software used to provide the Service, except to the extent such rights are separately granted to you by the applicable license terms.

16.3. Where required, Sivussa provides third-party notices and license attributions in a separate companion document or legal page available at: [OPEN SOURCE NOTICES URL].

17. Intellectual Property; Limited License to Reports

17.1. Our IP. The Site and Service — including software, workflows, report structure, scoring approach, branding, text, graphics, and related materials — are owned by Sivussa or its licensors and are protected by intellectual property laws.

17.2. Your license to Reports. Subject to payment and compliance with these Terms, we grant you a non-exclusive, non-transferable license to use the Report for your internal purposes (including business decision-making, benchmarking, or internal advisory use) and to share it with your employees, advisers, and contractors who need it for that purpose.

17.3. No resale of Reports. You may not resell, sublicense, publish, or distribute Reports as a standalone product without our prior written consent, except that agencies may provide a purchased Report to the specific client for whose benefit the Audit was obtained.

17.4. Limited public excerpts. Reports may include limited public excerpts, metadata, or screenshots from public pages of Target Sites where reasonably necessary for descriptive, evidentiary, comparative, or explanatory purposes, to the extent permitted by law.

17.5. Feedback. If you provide suggestions or feedback, you grant us a royalty-free, worldwide, perpetual license to use that feedback to improve the Service, without obligation to you.

18. Confidentiality

18.1. If either party discloses non-public information clearly marked or reasonably understood as confidential, the receiving party will use that information only for purposes related to the Service and protect it with reasonable care.

18.2. Confidentiality does not apply to information that is:
(a) public without breach;
(b) independently developed;
(c) lawfully obtained from a third party; or
(d) required to be disclosed by law or competent authority.

19. Disclaimers

19.1. As is; as available. The Service and Reports are provided "AS IS" and "AS AVAILABLE" to the fullest extent permitted by law.

19.2. No warranties. To the fullest extent permitted by law, Sivussa disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and accuracy.

19.3. Informational nature. Reports are informational only and do not constitute legal, tax, accounting, financial, cybersecurity, or other regulated professional advice.

19.4. Third-party variability. Search engines, map providers, AI assistants, browsers, hosting stacks, and websites themselves may change at any time. Our analysis necessarily reflects a point-in-time view.

20. Limitation of Liability

20.1. To the fullest extent permitted by law, Sivussa will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business opportunity, or data.

20.2. To the fullest extent permitted by law, Sivussa’s aggregate liability arising out of or relating to the Service will not exceed:
(a) for a one-time Audit claim, the amount paid for the specific Order giving rise to the claim; or
(b) for a Subscription claim, the total amount paid by you for the affected Subscription during the twelve (12) months preceding the event giving rise to the claim.

20.3. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

21. Indemnification

You agree to defend, indemnify, and hold harmless Sivussa and its officers, directors, employees, contractors, and affiliates from and against any third-party claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:

your misuse of the Service;
your violation of these Terms;
your unlawful use of Reports or results; or
your breach of law, rights, or obligations in connection with your use of the Service.

22. Suspension and Termination

22.1. We may suspend or terminate your access to the Service, or cancel an Order, if we reasonably believe that:

you materially breached these Terms;
your use is unlawful or poses legal, security, operational, or reputational risk; or
continued provision is impracticable due to Third-Party Service failure, legal restriction, or force majeure.

22.2. Termination or suspension does not affect rights or obligations accrued before termination.

22.3. Sections that by their nature should survive termination will survive, including those concerning payment, refunds, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution.

23. Consumers in the EEA/UK; Withdrawal Rights if Applicable

23.1. If you are a consumer in the European Economic Area or the United Kingdom, you may have statutory rights that cannot be waived.

23.2. Immediate performance. If the checkout flow offers immediate performance and you request the Service to begin immediately after payment, the Service may start before the end of the ordinary withdrawal period.

23.3. Digital services and withdrawal. Where applicable law grants a withdrawal right for distance contracts, and where you have requested immediate performance, you acknowledge that once the Service has been fully performed, the right of withdrawal may be lost or may no longer apply to the completed Service to the extent permitted by applicable law.

23.4. Partial performance before withdrawal. If applicable law gives you a right to withdraw after performance has begun but before full completion, you may owe a proportionate amount for the part already performed to the extent permitted by law.

24. Changes to These Terms

24.1. We may update these Terms from time to time. The “Last updated” date indicates when the revised Terms take effect.

24.2. If changes are material, we will provide reasonable notice by posting on the Site, emailing subscribers, or both. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

25. Governing Law and Disputes

25.1. These Terms are governed by the laws of Finland, excluding conflict-of-law rules.

25.2. Unless mandatory law provides otherwise, the courts of Helsinki, Finland shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service.

25.3. If you are a consumer, mandatory local consumer protection rules and forums may apply where such protections cannot lawfully be displaced.

26. Miscellaneous

26.1. Entire agreement. These Terms, together with the Privacy Policy and any Order-specific terms shown at checkout, form the entire agreement between you and Sivussa regarding the Service.

26.2. Severability. If any provision is held unenforceable, the remaining provisions remain in force.

26.3. No waiver. A failure to enforce any provision is not a waiver of that provision or any other provision.

26.4. Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

26.5. Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control, including internet failures, hosting failures, power outages, labor disputes, acts of government, natural disasters, or similar events.

26.6. No third-party beneficiaries. Except as expressly stated, these Terms do not create rights for third parties.

26.7. Language. These Terms are drafted in English, and the English version prevails.

27. Contact

Questions about these Terms: sivussa@sivussa.com